1. About the service
Pelletnik, available at pelletnik.pl, helps compare pellet offers on the Polish market. It provides search, filters, purchase-cost comparisons, product and seller information, and statistics on observed prices. Contact: kontakt@pelletnik.pl.
The comparison service is free and does not require a consumer account. Pelletnik provides information and calculations, then links to a listing or shop. It does not sell pellets, accept orders or payments, organise delivery or enter into contracts on a seller's behalf. Its presentation is not a sales offer made by Pelletnik. You agree the purchase and its conditions with the seller outside Pelletnik; the service does not assume the seller's obligations concerning goods, delivery, returns or purchase complaints.
2. Using the comparison service
You need an internet-connected device and an up-to-date browser. Interactive features require JavaScript. Refusing optional analytics does not restrict access to comparisons. Internet connection charges follow your agreement with your provider.
These terms are available free of charge before use, in a form you can save and reproduce. The agreement to provide the free comparison features lasts for your use of the requested feature. You may leave at any time without notice or a fee. There is no minimum term, subscription, automatic renewal or payment obligation. These terms do not constitute consent to analytics or marketing.
Unlawful content, malware, attempts to access other people's data and deliberate disruption are prohibited. Reporting a problem does not require an account. Measures against abuse should be proportionate and must not restrict statutory rights.
Withdrawal from the agreement
You may withdraw from your agreement to use Pelletnik within 14 days of entering into it, without giving a reason. Send an unequivocal statement to kontakt@pelletnik.pl before that period expires. No particular form or electronic signature is required. Starting or ending use of a feature does not remove this right. Independently of withdrawal, you may simply stop using the service at any time.
Withdrawal means the agreement is treated as never having been entered into. You owe no fees, including for use before withdrawal, and there are no payments to refund. It does not affect claims concerning earlier acts of Pelletnik or your personal-data rights. Withdrawing analytics consent is a separate action described in the cookies notice. Withdrawal from Pelletnik does not cancel a purchase agreement with a seller.
Optional example: To kontakt@pelletnik.pl. I withdraw from the free comparison-service agreement entered into on [date]. Please include your name, correspondence address or email, and the date of your statement. A signature is needed only for a paper statement.
Conformity of the service and remedies
Pelletnik must provide the features described in these terms promptly upon request, in conformity with the agreement and reasonable expectations concerning functionality, availability and security. We provide updates needed to maintain conformity, including security updates, for the required period. Where an update requires your action, we inform you and provide instructions. Descriptions of estimates and data scope do not amount to agreement to defective service.
If a feature has not been supplied, you may ask us to supply it. If we fail to do so promptly or within an additional period expressly agreed with you, you may withdraw. No prior request is needed if we clearly refuse to provide the service or miss a deadline whose essential nature was agreed or apparent from the circumstances.
If the service is not in conformity, you may require us to bring it into conformity. We do so at our expense, within a reasonable time and without excessive inconvenience. We may refuse if repair is impossible or disproportionately costly, considering all circumstances, including the seriousness of the defect. You may withdraw if we refuse for those reasons, fail to repair on those terms, the defect persists after an attempted repair, or we clearly do not intend to repair within a reasonable time. A serious lack of conformity permits immediate withdrawal. Because the service is free, withdrawal is not limited to serious defects.
Price reductions and refunds do not apply to this free service. Other remedies remain available, including damages under applicable law. For content supplied once, we are responsible for lack of conformity existing at supply and revealed within two years; a defect revealed in the first year is presumed to have existed at supply. For continuous supply, we are responsible for lack of conformity arising or revealed during the supply period, with a presumption that it arose during that period. This does not shorten statutory claim periods or update obligations.
After withdrawal, Articles 32a and 43o of the Polish Consumer Rights Act apply to stopping use of user content other than personal data and making it available on request, subject to the exceptions in those provisions. Personal data is governed by the GDPR; withdrawal does not automatically erase data that must be retained on a lawful basis.
We grant these rights to consumers and natural persons entering into an agreement connected with their business but outside their professional specialism. We also grant them contractually where the rules on free digital services exclude application of the Consumer Rights Act. Any more favourable statutory rights remain unaffected.
3. Prices and offer information
Amounts are gross prices in Polish złoty (PLN). Comparisons take account of the selected quantity, available packages, order restrictions and the mass actually purchased, which may exceed the quantity requested. A per-tonne price is a calculation, not a promise that exactly one tonne can be purchased.
Goods cost, delivery cost and total purchase cost have different meanings. Unknown delivery cost does not mean free delivery. Mass, coverage and delivery assumptions and estimated calculations are identified with the result. See the comparison rules, including delivery estimates that may enter the ranking.
Data reflects information read from the source and may change before purchase; it is not guaranteed to be current in real time. Our calculations and estimates use the stated assumptions and are not a transaction or transport price agreed with the seller. We do not cover every offer in Poland. Confirm the current price, availability, mass, variant and delivery conditions with the seller. This does not limit Pelletnik's legal responsibility for its own acts or omissions.
An image marked as illustrative shows the general appearance of a product or category, not the particular batch offered by the seller. Check the actual packaging, variant and condition in the listing or with the seller.
Parameters and certificates are information from sellers or identified manufacturer materials. A product profile and editorial specification assessment are not independent laboratory testing, certification or a guarantee of the quality of a particular batch.
4. Sellers and external sites
A link or seller name does not imply a partnership or authorisation of Pelletnik by that seller. Publishing an offer does not assure verification of a seller's identity, honesty or solvency, or guarantee performance of their contract. Any described check covers only its stated scope; a specification assessment is not an assessment of seller safety. A listing on a portal does not establish that its author is a trader. Purchases from private individuals may not carry the consumer rights applicable to purchases from traders; check status and terms at the source.
Complaints about pellets, fulfilment, payments, withdrawal from a sale or delivery go to the party to the relevant agreement. Report comparison errors or rights infringements in Pelletnik's content to Pelletnik. We consider reports about our own actions independently of purchase complaints.
5. Reports and service complaints
Email complaints to kontakt@pelletnik.pl. Describe the problem and how we can reply; the page address and incident date help. We do not require a Polish personal identification number (PESEL), identity-document scan or information unnecessary to assess the case.
We reply to service complaints within 14 days of receipt. Requests for more information do not extend legally required deadlines. We send our response by email or on paper so it can be retained. Failure to respond within 14 days means acceptance of a consumer's complaint; we contractually extend this effect to natural persons covered by the protection for non-professional business agreements described above. More favourable statutory rights remain intact. Personal-data requests follow the GDPR deadlines described in the privacy policy.
See the reporting procedure for incorrect prices and infringements of copyright, privacy or other rights. You may pursue claims before the competent court; a complaint is not a prerequisite for statutory remedies. Consumers may seek help from a municipal or district consumer ombudsman. UOKiK provides information about out-of-court dispute resolution; participation in a particular procedure depends on applicable rules and required consents. We do not refer users to the closed EU ODR platform.
6. Liability and rights in materials
Pelletnik exercises due care in preparing comparisons and responding to reported errors. The service does not include performance or a guarantee of performance of a seller's sales agreement. Merely linking to an offer does not make us a party to the purchase or require us to cover every loss caused by seller fraud. However, if our own unlawful or improper conduct contributed to damage, including when preparing information or responding to a credible report, these terms do not exclude our liability. Our responsibility for our own acts and omissions is determined by applicable law; descriptions of roles, changing data and estimates do not exclude it. Users retain their statutory rights, including consumer rights. A complaint about an incorrect comparison may be made to Pelletnik independently of claims against a seller.
Materials may be protected by copyright, database rights or trade marks. Rights in source materials remain with their rights holders. These terms do not license other people's photographs or descriptions. They do not restrict uses permitted by mandatory law.
7. Privacy and changes
The privacy policy explains personal-data processing; the cookies notice explains device storage. Choosing another language does not create a separate market: offers concern Poland and prices in PLN.
Changes to these terms may follow changes in law, service features or operation. We publish the date and content of a new version and do not apply it retrospectively. Accounts, fees, orders or new obligations require separate terms and, where legally required, prior notice or consent. This clause does not authorise charging you.
Polish law applies, without prejudice to protection under mandatory provisions applicable to consumers. Jurisdiction is determined by law; we do not impose exclusive jurisdiction at the service operator's place of business.